The Business
- This an outstanding opportunity has become available for an experienced retail insurance claims professional to join a highly regarded and growing reinsurer within the Australian market.This role sits within a collaborative medium risk claims team and offers the chance to manage a genuinely mixed portfolio across IP, TPD, and retail life insurance claims, while continuing to develop technical capability in a supportive and highly experienced environment.If you are looking for a role where you can continue growing technically while being trusted to exercise judgement and manage claims with greater ownership, this is an opportunity worth exploring.
The Opportunity
This is a newly created role designed to support growth, strengthen team capability, and improve portfolio sustainability across the broader claims function. You will manage a portfolio of approximately 40–45 retail life insurance claims across a range of products and complexities including:
- Income Protection (IP)
- Total & Permanent Disability (TPD)
- Rehabilitation and return-to-work focused claims
- Terminal illness claims
- Technical claims involving non-disclosure investigations
Key Responsibilities
- Manage a mixed retail life insurance claims portfolio
- Deliver high-quality technical and risk-based assessments
- Build strong relationships with customers, advisers, and stakeholders
- Support rehabilitation and sustainable return-to-work outcomes
- Manage sensitive claims conversations with empathy and professionalism
- Apply sound judgement across technical and non-disclosure matters
- Contribute positively to team culture and collaboration
- Continue developing technical capability and delegated authority
About You
We are interested in speaking with claims professionals who bring:
- Experience within retail life insurance claims
- Exposure to managing mixed claims portfolios
- Strong communication and stakeholder management capability
- Sound commercial judgement and critical thinking skills
- A collaborative and team-oriented mindset
- Emotional intelligence and professionalism in customer interactions
Additional experience highly regarded includes:
- Non-disclosure investigations
- TPD claims exposure
- Rehabilitation or functional assessment backgrounds
- Financial assessment exposure
- Why This Role?
This opportunity would suit someone who is looking to step into an environment that offers:
- Manageable portfolios and realistic workloads
- Hybrid flexibility (2 days in office)
- Strong leadership and technical mentoring
- Genuine autonomy and trust
- Exposure to complex and technical claims
- A collaborative, mature, and highly supportive culture
